About Us

Elaine Casey

elaine-caseyExperience, excellence, and trust! If you are looking for these traits in your Travel Broker then look no further.

Over 20 years’ experience in the Airline industry, accompanied with a strong background in accommodation and corporate hospitality, I have extensive and in-depth knowledge to find you the best deal for your specific needs. Having spent many years looking after corporate travel I understand the urgency and detail that is involved, I can look after everything from flights, transfers, accommodation and most importantly getting you from A to B and back again, with the least amount of stress, within budget or any applicable company policy.

Need a holiday? I love booking leisure travel and sending people to some of the most interesting, extreme and isolated places across the globe. I work closely with a variety of suppliers who compliment us to deliver the most cost effective relaxing holiday for you. I have travelled extensively – my favourite holiday destinations would be Hawaii, Rarotonga, California, Singapore and the UK!

We maintain a full profile of each traveller, having all your details speeding up the booking process for future trips. My driving philosophy is to “treat customers how I would like to be treated” and this value has been a significant key to my success in being the Top Air New Zealand Broker in Sales for the past two years.

I am very fortunate to be supported full-time by Fiona Rowan (ex Air New Zealand Holiday Store – Northlands Mall) so between us we can back each other up to provide our customers with the best possible service and attention.

Please contact me below and allow me to turn your dream holiday or Corporate Business trip into a stress-free journey!

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Grant Fox – Managing Director, Carnegie Sports

I have been using Elaine Casey for my international travel requirements for the past four years for my personal and family needs. Elaine always responds promptly to my enquiries, researches best route and timetable options, and clearly outlines costs. Nothing has ever been too much trouble for her, even in the night time hours when urgent action is essential.

Easy going and always engaging, Elaine is a pleasure to deal with. I have no hesitation in recommending her when you are thinking about traveling overseas.

Leisa Webster – Sales – Salesperson, Rolleston Ray White

I have dealt with Elaine Casey now for at least 3 years. Elaine has arranged some fantastic overseas trips for us all. I have an idea on what we would like to do and she gives me all these amazing suggestions that turn into an incredible holiday experience for our whole family.

I have recommended Elaine to my friends/family and they too have been impressed with her advice, help and ideas. The holidays always run smoothly with no hick ups – thank you Elaine! You do an amazing job and our family have had so many amazing memories and experiences thanks to you!

Dr Don Elder – Director, Lignotech Developments Ltd

Elaine managed corporate travel for some years for me and many others in a previous role. This included substantial domestic and international travel, often to remote locations, and regularly subject to changes driven by our international markets. She did an excellent job – she was always proactive, positive, cheerful, and never let us down even when we were calling from the far side of the world, at the last minute, needing to have flights changed between places many people had never even heard of!

I was delighted to find, when I became involved with Lignotech, that Elaine had been working with them for many years and already had the same reputation. She arranges travel for our colleagues not just from NZ but also from the USA and again this often includes complex routings to places not served by major airlines. I usually check out flight itinerary options myself using on-line flight finder sites, before calling her to book. Elaine regularly accesses lower cost itineraries than anything I’ve found. This is tribute to her long experience in knowing how to get the best deals.

Everyone finds Elaine prompt, friendly and great to work with. I highly recommend her to anyone wanting to book personal or corporate travel.

Fiona Rowan

wc-3721-brokers-fiona-rowan-135x155I have always had a passion for travelling which started from a young age when I first went on my first holiday.

My passion then turned into my Career and I have worked in the travel and tourism industry for the last 21 years.

I started out in the UK working in hospitality and when I returned to New Zealand I worked in tourism and them started my 15 year career with Air New Zealand where I spent the first 12 years working in many different areas including Airpoints, Reservations, working at Christchurch Airport and in the Koru Lounges. From there I moved into the retail side of travel as a Travel Agent and for the last 4 years and have had great fun in organising amazing holidays for many of my clients or corporate travel.

I strive to provide excellent customer service and am always happy to go the extra mile for my clients finding out anything they need to help make their holiday each time an amazing experience. As travel is my passion I have travelled to many countries. I have spent 6 months in North, Central and South America, been on an amazing African Safari and travelled through parts of Asia, Australia and the South Pacific. Having travelled to these places it is great to be able to give tips and tricks to my clients of what to experience to make their trip memorable.

I am excited to join Elaine Casey to work alongside and also live by her motto of Experience, Excellence and Trust in a Travel Broker. Our airline and tourism backgrounds complement each other and together along with Claire we have extensive knowledge to help make planning your holidays a seamless experience.

One of my other passions is being involved in Koru Care Christchurch which is a charity that provides a trip of a lifetime to California for New Zealand children with serious and often on going medical conditions. I have been involved in this for 13 years as a committee member and in the last few years as co-secretary and trip coordinator. I love meeting the children and giving them a trip of a lifetime and opening their eyes to the big wide world we are all part of.

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Anita and Ian Bell

Fiona has arranged both Domestic and International travel for members of our family for several years. Using her extensive knowledge and experience she has designed very interesting, detailed travel plans to meet all our requirements.

Fiona has listened carefully to us, developing a good rapport and understanding of our requirements. It is this ability to develop this relationship of trust, and her attention to detail that makes Fiona an excellent Travel Agent.

We are very happy to recommend Fiona as a very competent Travel Agent.

Colin and Avis King

We have booked many holidays with Fiona over the past few years, she is always very obliging and efficient with a friendly disposition. Nothing is a problem for her and the quoting is always done without delay especially when deals are available.

All our trips have gone smoothly whether they be cruises, flights or land packages to different countries. We would have no hesitation in recommending Fiona to any future clients.